Pros
Very many pros! 1.Work is very easy. Copy and Paste same answers from templates provided on 99% of the player complaints, or account ban review 2. Never actually have to investigate any issues. Just saying we are looking into it, or telling the players that it is fixed are sufficient. Unless, issues make it to Reddit, then we have to pretend to try. 3.No actual liabilities! For every support ticket we answer, we can change the names and titles, pretending to be a different person answering players' support tickets. 4. Great incentive. Company itself doesn't pay much, but we can get paid a lot of money by unbanning falsely banned accounts from players. Some of the accounts were hacking in game, but Nexon doesn't care at all, since they rely on their "Auto-ban" system which triggers a lot of false bans, so all accounts can just be unbanned without going under any review. Easy money.
Cons
Some big cons. 1. A lot of works can be automated through messaging bots, but the company wants actual people answering all the support tickets with "copy and paste" response for some reason. 2. Work seems meaningless since we can't actually help people who needs help, as we are told to just answer all support tickets with copy and paste answer. 3. Too much work. We are actually team of myself, that I pretend to be many different people by answering all support tickets with different names. 4.Occasionally gets doxxed. Some of the players know where I live, and know all the cons that I mentioned. No support from the company to help me.