That culture they brag about is not reflected on the way management treats their operations staff - but if you are a top producer: they will bend over backwards for your money and by bending I mean rules and would step all over you to meet their goal: bottom line = MONEY so if you dont have work ethics in the Mortgage I Lastly HR has a policy that requires employees to go on hiring sites and makes them give the company high ratings. So don't believe everything that you read on NFM or base your decision when applying for a job on what is said, its just marketing to help them rank the company to be top.
Don't even think about complaining to management or HR by exercising your rights. Suck it up, keep grinding and keep your head down because you'll be gone within weeks, they will manage you out even if you are right.