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We appreciate your time in providing us with your feedback. While your perception is that there was “nothing noteworthy,” we value the opportunity to share NFM’s extraordinary culture. We believe NFM's culture is one of the best in the mortgage industry and the best of any company in the country. It all starts with our leadership team, who believe that culture is the foundation of everything we do and ultimately leads to an excellent experience for our employees, clients, and the success of our company. Our leadership team is vetted extensively before joining the company, as demonstrated through our "Top Workplace" accolades for ten consecutive years. The NFM Lending Family is committed to providing a seamless employment experience at all stages, and it is concerning to hear that you felt that “things were overcomplicated.” All employees are provided with a job description before starting to provide role clarity and reporting structures from day one of employment. In addition, employees can engage leadership when uncertain as part of our open-door policy. We encourage you to contact your dedicated Human Resources Generalist to discuss your perspectives so that we may provide closure as you move on to your future endeavors.