Project Manager - Anonymous employee NIC Employee Review

3.0
Apr 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good health and PTO benefits, great teammates, decent working environment and equipment, paid professional licensing and a laid back dress code. The company sponsored conference is a great opportunity to network, learn and have some fun. The company fully funds the conference and employees who are invited to attend do so at company expense. It is a great advantage to working for NIC. Many opportunities for individuals to present great ideas, to travel to different portals and show what is being accomplished locally. Lots of chances to deal with decision making clients at high levels of city and state government. NIC encourages networking during working hours with clients and partnering directly with them to foster team work. NIC encourages employees to attend client functions such as technical council meetings and to join users groups to keep abreast of changes, NIC encourages employees to present at these functions and to take advantage of teaching and learning opportunities as often as work permits.

Cons

Salaries are much less than the going rate. Paid health benefits helps with that, but company employees are still undervalued and underpaid in all areas. Bonuses are small. Few professional training opportunities except online on one's own time and the paid education benefit has stringent requirements attached. Some members of leadership lack soft skill training and the company finds it difficult to retain employees in many areas. Promotion opportunities available only if one is willing to relocate. Poor work-life balance and that is obvious with the reactive rather than proactive management style that leads to hair on fire working conditions and constant unreasonable pressure. Lack of strategic thinking and long term goal setting leads to poor decisions and stifles business growth.

Explore other reviews about NIC

5.0
Sep 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly/Helpful employees. Schedule and salary.

Cons

I do not believe there are any cons.

4.0
Oct 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, NIC is a company that cares about and supports its employees. I have a great work/life balance with a flexible schedule and ability to work remotely when needed. They are willing to send (relatively) junior resources to conferences that other companies would normally send high-level executives. The federal group is a pretty small and very collaborative team that enables everyone to both lead and support opportunities. Also, health insurance is covered by the company which is amazing.

Cons

Overall, I think NIC is behind in technology trends. They primarily focus on custom builds for each agency/project, which, considering their customer base of over 25 states and several federal agencies, is a costly strategy. By creating a different solution for each customer, NIC is investing more time and effort than would be necessary if they adapted a shared services model or used SaaS platforms that most agencies and companies are shifting towards. Because each state and federal agency is treated separately, NIC also uses different management approaches for each customer. This could work if there was an overarching approach that was adapted on a per customer basis, but instead there is no single set of governing principles resulting in a disjointed management approach. They are also pretty niche in capabilities in that they focus purely on using their no-cost model for citizen-facing services. This works for many cases - but not all - and they struggle to adapt/to be open to using other basic contract types like FFP and T&M. As a result, opportunities are fairly limited because they must meet very specific criteria.

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NIC Response
7y
Thank you for the taking the time to share your perspective. We are glad to hear your experience at NIC has been positive. As you know, our employees are our most important asset and we strive to ensure we are the best place they have ever worked. Throughout our history, we have evolved as technology has evolved. We have advanced from dial-up technology, to the first mobile app for government, to delivering the first Alexa skills for government. Today this includes a balance between custom development, platforms, and standalone technology products – all designed to deliver innovative solutions that create efficiencies for government and the people they serve.
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