Senior Quality Assurance Engineer at Texas NIC - Senior Quality Assurance Analyst NIC Employee Review

1.0
Jul 2, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Useful software products that are interesting to work on 2. carefully coordinated agile teams 3. cooperative collaboration between DEV and QA 4. Health and dental benefit premiums paid at 100% for you and all of your dependents

Cons

1. The Austin, TX office has completely outgrown their 1-floor work space. As a result, most of the over 150 employees either sit in "bullpens" or else sit at long conference room tables within conference rooms. This type of seating arrangement can be very distracting. Many employees regularly wear headphones and listen to music, to drown out the chatter. 2. The senior level manager of the office is obnoxious, has a personally insulting style sense of humor, hinging on inappropriate behavior. Example: an unknown co-worker once burned some food in the break room's toaster oven. A strong burnt smell filled the tiny office area. In response, the senior level manager sent a company-wide email, to wit: "I know what you did. When I find you, I will kill you". 3. The team that I worked on has one employee who harasses others and has a track record for inappropriate behavior, and has received multiple complaints by other employees over a span of years. Management is untrained with how to manage it, or else has no desire to manage it. Its a distraction and a harassment problem. 4. There is no real sense of job security. This business gets contracts with the state. These contracts can be bid on by competitors, per state law. The business could go up in smoke at any time. After 3 months of being on staff full-time, I chose to resign, due to the aforementioned issues.

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NIC Response
9y
Thank you for your feedback. We are glad that you found the products interesting and you enjoyed a collaborative work relationship with the development team. We are sorry you found your work space to be distracting. Our bullpens are used intentionally for collaboration. Due to a hiring surge at our portal, we have recently procured more office space. It’s unfortunate that our company was not a match for your needs. If possible, please reach out to us by phone (913-754-7080) to discuss your other issues, as we would like to take your feedback as an opportunity for improvement.

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5.0
Sep 3, 2023
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Pros

Friendly/Helpful employees. Schedule and salary.

Cons

I do not believe there are any cons.

4.0
Oct 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, NIC is a company that cares about and supports its employees. I have a great work/life balance with a flexible schedule and ability to work remotely when needed. They are willing to send (relatively) junior resources to conferences that other companies would normally send high-level executives. The federal group is a pretty small and very collaborative team that enables everyone to both lead and support opportunities. Also, health insurance is covered by the company which is amazing.

Cons

Overall, I think NIC is behind in technology trends. They primarily focus on custom builds for each agency/project, which, considering their customer base of over 25 states and several federal agencies, is a costly strategy. By creating a different solution for each customer, NIC is investing more time and effort than would be necessary if they adapted a shared services model or used SaaS platforms that most agencies and companies are shifting towards. Because each state and federal agency is treated separately, NIC also uses different management approaches for each customer. This could work if there was an overarching approach that was adapted on a per customer basis, but instead there is no single set of governing principles resulting in a disjointed management approach. They are also pretty niche in capabilities in that they focus purely on using their no-cost model for citizen-facing services. This works for many cases - but not all - and they struggle to adapt/to be open to using other basic contract types like FFP and T&M. As a result, opportunities are fairly limited because they must meet very specific criteria.

4
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NIC Response
7y
Thank you for the taking the time to share your perspective. We are glad to hear your experience at NIC has been positive. As you know, our employees are our most important asset and we strive to ensure we are the best place they have ever worked. Throughout our history, we have evolved as technology has evolved. We have advanced from dial-up technology, to the first mobile app for government, to delivering the first Alexa skills for government. Today this includes a balance between custom development, platforms, and standalone technology products – all designed to deliver innovative solutions that create efficiencies for government and the people they serve.
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