A culture of bullying pervades the Austin office - Anonymous employee NIC Employee Review

1.0
Jun 7, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was good, most coworkers were good nice people

Cons

A culture of bullying pervades the Austin office. The turnover speaks for itself. In my tenure there, more than fifteen developers left, and others were fired. If you are a software engineer, run away! There are a few long term people here, much like Jean Paul Sartres play no exit, they are doomed to be here for eternity. First of all, the code was horrendous. Management does not know what makes a good developer and there was no senior architect to stratify skill levels and define code styles. The problem was there were clear differences in understanding of best practices and coding styles, and management favored the opinions of coders based on social reasons and not merit. Much of the code was unusable procedural code, in a react project! There was so much tech debt, things needed to be refactored, it slowed down processes immensely. Not only this, developers would get blamed for taking too long when they were fighting through layers of spaghetti code. Scrum would be an overemphasis of points being met and burn down charts. However, these were never accurately conveying work being done because developers were discouraged from assigning accurate points. Developers were hounded and micro managed to make sure burndown charts were realized. In meetings, developers were often criticized and put down in an effort to motivate them to work harder, and longer hours. It was motivation by lecture and criticism. There were also emotions not normally seen in meetings and inappropriate comments, blaming and pointing fingers, voices raised and subtle behavior that may be considered by some to be abusive, gaslighting, aggressive. During one meeting, the tone was so aggressive toward a suggestion to value quality over speed in code, that all people present in the meeting became visibly uncomfortable. The pressure to meet the timeline caused many people emotional distress. Working overtime was strongly suggested in a meeting to make a deadline. Though it wasn’t explicitly stated that everyone was required to, management assumed without asking that people would commit to an overtime 10am-8pm day, which was assumed with a strong suggestion in a meeting. Developers just weren’t treated well.

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NIC Response
7y
Thank you for taking the time to review NIC. While this is never the kind of review we want to receive, we appreciate your feedback and will share appropriately.

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5.0
Sep 3, 2023
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CEO approval
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Pros

Friendly/Helpful employees. Schedule and salary.

Cons

I do not believe there are any cons.

4.0
Oct 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, NIC is a company that cares about and supports its employees. I have a great work/life balance with a flexible schedule and ability to work remotely when needed. They are willing to send (relatively) junior resources to conferences that other companies would normally send high-level executives. The federal group is a pretty small and very collaborative team that enables everyone to both lead and support opportunities. Also, health insurance is covered by the company which is amazing.

Cons

Overall, I think NIC is behind in technology trends. They primarily focus on custom builds for each agency/project, which, considering their customer base of over 25 states and several federal agencies, is a costly strategy. By creating a different solution for each customer, NIC is investing more time and effort than would be necessary if they adapted a shared services model or used SaaS platforms that most agencies and companies are shifting towards. Because each state and federal agency is treated separately, NIC also uses different management approaches for each customer. This could work if there was an overarching approach that was adapted on a per customer basis, but instead there is no single set of governing principles resulting in a disjointed management approach. They are also pretty niche in capabilities in that they focus purely on using their no-cost model for citizen-facing services. This works for many cases - but not all - and they struggle to adapt/to be open to using other basic contract types like FFP and T&M. As a result, opportunities are fairly limited because they must meet very specific criteria.

4
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NIC Response
7y
Thank you for the taking the time to share your perspective. We are glad to hear your experience at NIC has been positive. As you know, our employees are our most important asset and we strive to ensure we are the best place they have ever worked. Throughout our history, we have evolved as technology has evolved. We have advanced from dial-up technology, to the first mobile app for government, to delivering the first Alexa skills for government. Today this includes a balance between custom development, platforms, and standalone technology products – all designed to deliver innovative solutions that create efficiencies for government and the people they serve.
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