Claims - Property Damage Claims Representative NJM Insurance Employee Review

Upper management hands out rules and claim reps are stuck implementing them. Nasty customers. Managers give the customers anything to shut them up. You argue with the customers about the rules then they get whatever they want anyway. The claims department does work for every other department but no overtime /flex hours. They no longer care about the staff and you can tell by all the staff looking to leave or that are just depressed. Pay is lower than industry standard