Company going downhill - General Claims NJM Insurance Employee Review

The company has begun a decline over the past 3 years and it seems to be picking up speed. As an auto insurer to the public they are straying from the level headed business decisions they built their reputation on. Senior management is moving the company in the direction of cost savings over customer satisfaction. As an employer it only gets worse. Current management wants to compete with national carriers by simply telling the employees to do more with less. The technology is still roughly 10 years behind the standard which is a major set back to productivity. The lax environment that once made the pitfalls of the company bearable is now gone. More money has been spent on technology that allows monitoring of current employees than has been spent on tech to allow employees to be more productive. Placing blame is more important than fixing issues. Job movement is nonexistent.