If you are potentially interested in working here, I would suggest you ask your interviewer some questions:
-Ask them about employee turnover and why 50% of the Growth Team and Customer Operations have left over the past ~18-months.
-Ask them why the internal NPS scores for employee satisfaction are at an all-time low (and have been trending lower and lower each time NRC surveys).
-Ask them why they haven't attempted to retain any of their talent (individual high-performers as well as their management)?
-Are they trying to make the books look a little better since sales are non-existent?
-Ask them the average tenure of the last 100 employees who have left the company.
-Ask them why they preach it takes a village, yet they are unwilling to share the wealth.
-Ask them why there still isn't a single-sign-on platform where a customer can access all NRC via one user interface (this has been coming for 4+ years).
-Ask them what the Product vision is for their software (because it's been non-existent).
-Now ask yourself (after hearing their answers), is this a place you want to dedicate your time/effort to.
Base salaries are a joke and they only incentivize the Growth team. Again, tell me how the rest of the company has no sway in the overall customer experience.
The lack of support/leadership is appalling and it all starts with the CEO, COO, CGO, and CDO. This group of "leaders" is stuck in the 1990s. They shout from the rooftop about "Human Understanding" and about being part of a "Flat Organizational hierarchy", yet somehow they continue to be so misaligned with what their employees are seeking that they've lost almost all of their Growth Team over the past year, over half of their Strategic Advisors (the worthy ones of that title), most of their highly thought of managers, and countless employees. The amount of industry knowledge and best practices that has (on their own) walked out of the door is incomprehensible.
