Not worth it for how poorly you'll be treated - Counselor NUWAY Employee Review

1.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

The clients and other counselors are mostly great to work with.

Cons

Leadership is cruel and out of touch. The focus is on quantity of clients and billing hours, not quality of care. You will be put in unsafe situations with clients who are inappropriate for your level of care and your case load will burn you out. They will tempt you with their benefits package, but good luck getting any PTO approved. Nuway runs on a very lean staff so coverage is rare and you'll also be expected to work weekends as a licensed counselor (they like to hide or minimize that detail until you're hired). There is no pathway for growth or promotion unless you're friends with the executive team. Turnover is high for a reason. Don't expect to make many connections here because people don't often stay long. The paperwork is grueling but they don't allow working from home so you can't leave for the day until all charting is complete. Holiday weeks are the worst because you're still expected to complete a full week of services just in 4 days. So you'll work the same number of hours as usual and be too exhausted to enjoy the holiday on your day off. They do this randomly for their own events, too, which disrupts counselor and client schedules and transportation. As the counselor, you'll be the one taking heat for it from angry clients who have to arrive earlier or stay later with short notice just because Nuway wants to close for a day to host a private event. Working here is a dead end. Don't let them damage your mental and physical health so they can line their pockets with the fruits of your labor.

Explore other reviews about NUWAY

5.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

I have gained lots of experience while employed here. Great benefits.

Cons

Not enough support staff to cover hours needed.

1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

The clients and honest employees (counselors, techs, and PRSS)

Cons

The PR spin Nuway created about the Kare 11 exposé was not accurate. Leadership from the VP level and up all knew what they were doing was unethical, and many employees voiced serious concerns, yet they continued directing outpatient counselors to bill in what they referred to as a "gray area" so the upper leadership circle could continue taking in hundreds of thousands of dollars in salary and bonuses, and enjoying luxury company cars and travel on the company dime. If all of that weren't bad enough, the culture was toxic and felt like real life Survivor, complete with cutthroat drama and backstabbing. Clients and honest employees are the ones who lost in this equation. Other employers should be wary of hiring leaders that were involved with Nuway the past few years because all of the good leaders left when their ethical concerns were dismissed. Leaders who stayed are complicit. Prospective employees should run for their lives and avoid this ticking time bomb. This is a red flag you don't want on your résumé. The leaders who created the toxic culture should be named: CEO David Vennes CFO Tom Meier CCO Kenneth Roberts CCRO Monique Bourgeois CSO John Miller VP Angela Hansen VP Lindsay Gephart VP Shelley Skarda VP Ryan Clukey VP Heather Anderson VP Amy Dellwo

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