Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Natera

      Engaged Employer

      Natera reviews

      Favoritism for promotions.... STILL - Customer Care Specialist Natera Employee Review

      3.0
      Sep 15, 2017
      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a great company in terms of products. I 100% believe in Natera's products and what they do for people. Catered lunches (if there's any food left by the time you get there) and free snacks. Great co-workers.

      Cons

      Tenure does not matter to this company. Customer care in particular. I can't tell you how many times I have seen many hard working individuals go for a promotion to be overlooked because management favorites others. It's is painfully obvious they go for the ones who are quiet and don't talk much. No matter if they have only 6 months experience vs someone who has 1+ years. Management is extremely new to the role and have no prior management skills or experience. One literally got promoted due to being good friends with an old director. You will not advance in that dept with that kind of management, and tenure means nothing to this company.

      avatar
      Natera Response
      8y
      Employee feedback is important to us so thank you for sharing your experiences. We also think our products are amazing! On promotions, our managers use clear criteria based on performance in current role, reliability and drive for excellence. While tenure is one factor considered, promotions are largely based on productivity, error rate, quality assurance and compliance to standard operating procedures (SOPs). If you have questions or concerns about your situation, please reach out to your manager or HR to discuss your personal career development.

      Explore other reviews about Natera

      5.0
      Jul 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay and benefit is good work with high talented team set for real science

      Cons

      different standard and management style in different team growing pain from fast expansion priorities shift frequently

      2.0
      Jun 17, 2026
      Clinical lab associate i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, pay, and catered lunch orders every shift. Company currently growing and seeking to expand its operations. Will learn plenty in lab with the training--opened my eyes to how biotech industry can work with this being my first professional role.

      Cons

      Fast-paced environment with less consideration for slower coworkers, coworkers that felt cliquey, and management that seemed distant and unapproachable. Getting along with coworkers was the toughest part for me. Some coworkers seemed unapproachable. Had trouble feeling a sense of belonging on the team with seemingly constant critique about my performance with very little mentioning of people seeing improvement.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: Natera jobs | Natera salaries | Natera benefits | Natera interviews
      Natera reviewsNatera Customer Care Specialist reviewsNatera review