DON'T DO IT, YOU CAN DO BETTER FOR A COMPANY THAT WILL TREAT YOU BETTER - Cusomer Care Specialist Natera Employee Review

**Poor management across the board in every department** textbook favoritism: 'let's fire 20% of the misfits in customer service so our buddies being laid off in billing can still have jobs'. Then we'll make everybody re-apply for their jobs and justify your positions. Total disregard for HIPAA laws: A co-worker had a famous singer call in. I then watched 5 other co-workers access their confidential medical report blatantly right in front of everybody Your error metric was political corrupted and slanted. Abusive co-workers on the phone: Most of the clinical field specialists that called in were polite and understanding, but a small minority blamed every deficiency of Natera on you personally. Late sample to arrive, all your fault, mislabeled sample, clinic doesn't verify missing information, all on me. poor communications between departments: There was some kind of debacle in accessioning causing samples to be back logged by 8,10 sometimes 12 days, customer service first line trench workers was the last to find out about this and be provided with proper scripting. The end result was re-writing the rules and science for the timeline specimens were still viable.