Overworked and underpaid - Anonymous employee Natera Employee Review

It's clear from your review and others that Natera is indeed a fast-paced, ever changing environment that almost everyone finds challenging. The perception that we work hard and are at times pushed to our limits is a valid one. I've been very open about acknowledging that the work load for our team is significant, but also have always reinforced the concept that how we handle the most difficult times defines us, our character and integrity and those that display a positive and professional attitude during the hard times along with exceptional performance earn the advantage to other opportunities. My door is open to anyone to discuss career development opportunities, and I've made myself available to spend one on one time for these discussions . In fact, the Customer Service department has the most number of team members getting promoted than any other department at Natera. Just within the past 18 months, we have had 9 promotions within the department, 10 promotions to different teams, and 6 people being promoted up to the Customer Service department. This is significant considering the team has recently grown to 25 members. Fast growth has definitely contributed to growing pains, and like so many other Silicon Valley companies, we are working through them. We do work hard, but we also do everything we can to provide a positive teamwork environment with equal advancement opportunities for everyone. -from the Director of Customer Care"