employer cover photo
employer logo
employer logo

National Fire Protection Association

Is this your company?

Toxic work environment - Customer Service Representative National Fire Protection Association Employee Review

1.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

None worth mentioning believe me.

Cons

Ever since the new CEO took over it was clear from the start that worker satisfaction was his least concern. I have never seen a so called non profit company spend so much time and effort talking about the “share holders” which was code for customers because as the CEO put it every customer is a shareholder. The new CEO hired a whole new team of penny pinchers and employees turned into numbers on a spread sheet and nothing more. The building I worked in averaged 1 supervisor per every 3 employees meaning a department with 10 workers had 3 supervisors like that makes much sense. They also hired third party companies to get employees to fill out satisfaction surveys that were supposed to be anonymous but were far from. They used these as a tool to weed out disgruntled employees who would try to get upper management to deal with issues but instead those who spoke up were let go. This was by far the most toxic work culture I have experienced.

Explore other reviews about National Fire Protection Association

5.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

good and supportive work environment

Cons

tech stack is a little behind

1.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The payscale NFPA uses means that people tend to get paid pretty well.

Cons

The environment is highly toxic, starting with the CEO. He's great at speaking and seeming like he cares about people and the company when presenting publicly, but he's a very different, mean-spirited person in more private meetings. Nothing pleases him more than attacking others and getting those around him to agree that he is always "directionally correct," which is a term I've never heard before or since, but heard all the time from the VPs. If anyone has to deal with him or the sycophants he's hired around him in the C-suite, your time at NFPA will likely be miserable. If you don't have to deal with them, you might be OK at NFPA.

See reviews by: Helpful|Rating|Date|All