Pros
Decent benefits are available and can be a good stepping stone.
Cons
The company has an “open door” policy where employees can share concerns, however as soon as they do, they are mistreated by management or fired “due to COVID”. Company does not allow employees to discuss pay and employees are all paid differently even though they have the same experience/training/even start date. They will offer you more training and promise a pay increase for doing more work, but the pay increase will never come. Micromanagement is the norm here. Phone calls are recorded and timed, after calls (even when you are muted) are recorded and timed, all breaks (including quick bathroom breaks) are timed. The employees are overworked and the management gets all the benefits from the employee’s efforts. When dealing with upset customers, management encourages call center reps to LIE and tell customers that no management is available to hear their concerns. If even one person misses work, the slack the rest of the team has to pick up is insane. Absolutely the most toxic work culture I have ever been involved in, not to mention the lawsuits, allegations, and pyramid schemes they try to keep employees in the dark about. I wouldn’t recommend working here, or even buying a policy from here.
