This job is not sustainable for anyone with a family or personal life. You're expected to take back-to-back calls every 30 seconds to meet an unrealistic quota of 80+ calls a day. Need a day off? You'll have to request it and hope it gets approved.
Most issues aren't resolved through self-service because the online help tools are slow and limited, forcing nearly every problem to come through as a call. And 85-90% of those calls are from customers who are rightfully angry, usually because of mistakes on our end.
The worst part? Management is completely disengaged. You get to watch them chat and joke while you’re left absorbing constant frustration from customers, trying to meet insane metrics for low paycheck to paycheck pay.
The burnout is real and fast. Most people are just counting the days until they can quit. Unless you enjoy being treated like a machine, avoid this job.
