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National University

Engaged Employer

Chaotic Work Environment - Anonymous Employee- Former Employee National University Employee Review

2.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work in an entertaining social and team environment. Good benefits. High employee turnover lots of room for growth and quick promotion.

Cons

Chaotic and poor strategy. Students reporting receiving incorrect financial aid information, financial aid being processed with errors. SLAs were not being met and you will get calls from students who have not received replies back from other staff for months or responses back from leadership after submitting an escalation.

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National University Response
9mo
Thank you for sharing this with us. Your feedback is important to the continued growth of NU and will be shared with leadership.

Explore other reviews about National University

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The University has taken tangible and meaningful steps toward fulfilling its mission in an increasingly thoughtful and responsible way. There is a genuine commitment among leaders to collaborate more effectively and work together in support of shared goals. The 403(b) match is an outstanding benefit, and the PTO/sick leave offerings are equally strong and greatly appreciated.

Cons

One ongoing challenge is the imbalance between the volume of work and the number of people available to support it. Teams are highly committed, but workloads can at times exceed current staffing capacity.

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The two pros of working at NU are: remote work and inexpensive healthcare benefits compared to other companies. Working from home is nice but other than that, there are no pros.

Cons

No room for growth, extremely toxic work culture, leadership micromanages but is not helpful. Everything is so poorly run and students and employees suffer because of it. Also, the pay is incredibly low - you’re doing the work of an academic advisor and a financial aid advisor but for $21 an hour. Leadership manipulates employees by crying in meetings, forces employees to be on camera for 8 hours straight, and subjects everyone to toxic positivity. This was one of the worst working environments I have ever experienced.

3
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