Pros
The only tolerable thing about this job was it was fully remote.
Cons
Everyone is overworked and underpaid and micromanaged. No trust between management and employees. You must clock in and out and are basically chained to your desk because every minute is accounted for. Management watches every move and you must tell why you miss a call for EVERY missed call, regardless if you are working on another task or if you call the student back. Academic Advising and Financial Aid departments have been combined with inadequate training. Student business services (collections) and student concierge services are in the process of being dismantled as well, which means that all this work is falling on the advisors. Unrealistic expectations for the day-to-day duties and big picture work, which is created by a MAJOR disconnect with upper management. Most hires for promotions are outside hires, NO upward mobility for loyal employees, which continues to make upper management out of touch with the employees who actually do the work. Every department is understaffed and overworked. Pay is terrible. Admissions/enrollment advisors are expected to meet sales-like numbers, making student quality inadequate and only creates further problems with failing classes etc. Advisors are the middle man between the students and other departments and the day-to-day job becomes fixing other people's mistakes, which largely stem from inadequate training, unrealistic expectations, and hiring folks that are inexperienced from outside vs taking care of the employees they already have. Low morale and employees are left burnt out and not able to truly care about their students anymore. When the 2% year raise comes around it takes MONTHS to process and you are left waiting for backpay. Do not work here and do not attend school here.
