Stressful, and no recognition of talent, unless you're brand new. - Customer Service Representative Nationwide Employee Review

1.0
Feb 9, 2012
Recommend
CEO approval
Business Outlook

Pros

- Pay. That would be about it.

Cons

- Phone positions are very stressful. - Quality program can determine whether you have a job or not, yet only 1-3% of all calls for the month are pulled randomly for evaluations. - Management has a tendency to change employee policies for the worst, and make the changes retroactive. - People who do well and have been there for years are rarely promoted, while brand new people are promoted right away. - Talent it not noticed by management.

Explore other reviews about Nationwide

5.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Room for advancement outside CRE, great culture overall the work life balance is great. Pay and benefits are competitive. Nationwide as a whole has a fantastic Culture, however not all departments are equal.

Cons

its hard to write out cons, overall I really enjoyed my time at nationwide. However the department I was in was ran was ran by a clique IE high school drama and gags. if your in, your in.

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture is great, it feels like working with family. I have a good work life balance.

Cons

The pay could be a lot better as the world gets more expensive our pay should reflect that.

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