Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Navan

      Engaged Employer

      Navan reviews

      Overall Great Company. But, slow movement and growing pains - Traveler Support Specialist Navan Employee Review

      4.0
      Aug 15, 2019
      Traveler support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture, tech, office environment is incomparable. Dallas location is also a bit more diverse and less trendy than HQ. We are spoiled rotten with perks -Insurance is top-notch -Travel Benefit -Commuter Benefit -PTO/Sick above average -Culture/Environment/Teams are like little families TripActions is excellent; the idea behind the tech is great. I'm lucky to get to work for a startup that is making such huge strides in Travel.

      Cons

      Sometimes it's chaos Support: -Management plays favorites -Promotions based on who you know, not what you know -No accountability w/in support -Little stability/clarification; often you find information out from peers -Leads appear to play favorites, poor delegation -Inexperience and laziness leads to some TSS 1's getting overworked Company: -Despite a need, new roles/departments/processes are not scaling -Dallas office can feel sort of us vs. them (support vs. non-support) -CSM lack knowledge RE: App and Support functions, some lack travel knowledge TripActions is a startup, so growing pains are normal. But, the pains within support are becoming increasingly more apparent. VTO for TSS 1's while some other support departments need help. Management appears to have priorities elsewhere/not currently on scaling different support roles.

      avatar
      Navan Response
      6y
      Thank you for taking the time to leave your review, we appreciate your feedback. We are working through a leveling exercise and career pathing to ensure that employees have clarity on their current role + responsibilities, and opportunities to develop professionally. Cross functional training is definitely on our radar as well! If you have additional feedback or ideas to help up achieve these goals, please reach out to the People Team!

      Explore other reviews about Navan

      5.0
      May 28, 2026
      Senior business travel specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

      Cons

      notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

      3.0
      May 18, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

      Cons

      Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Navan jobs | Navan salaries | Navan benefits | Navan interviews
      Navan reviewsNavan Traveler Support Specialist reviewsNavan review