TripActions is a No Go - Customer Success Manager Navan Employee Review

2.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The people that I worked with on my team were so strong and smart - but most of them left for the same reasons I did.

Cons

If you don't want to conform or remain an individual, then TA isn't for you. They also don't do right by their customers and I found that my values no longer aligned with the way they were going. Questionable management tactics, questionable requests from TA from customers. Leaders who have questionable morals. Management was based on tenure and not skill. Some people are just not managers. There was no safe space to question or voice concerns without being told that you're not a "team player". If you were not part of the in-crowd, there was no way an opportunity for career growth was in the stars for you and you were actively bullied out. They also say that it's a hybrid workplace and it looks like they're actively working towards a full time in office position. I have never had my mental health so tested in an environment.

Explore other reviews about Navan

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced, plenty of room and opportunity to grow. Very good starting pay and ability to earn bonuses. Many remote work options. Strong culture and supportive leadership, with fun company events (like the Christmas party) that help people feel connected, even for the many remote employees.

Cons

The pre‑hire assessment is very strict and pass/fail. I’ve referred strong, experienced candidates who I know are good workers, but they did not pass the test and were not given the opportunity to move forward. It feels like the process may screen out some high‑potential talent who could otherwise thrive here.

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