Don't work here - you are nothing but a number - Senior Travel Consultant Navan Employee Review

1.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

The culture and people you work with in the Sydney office are amazing

Cons

- the salary isn't remotely competitive consultants greatly underpaid compared to competitors - barely any communication internally - executives over promise and under deliver. They'll say anything to think they're making the company better, but never follow through - the way clients talk to you is appalling, and nothing gets done about it - lack of recognition - US management needs to be changed as they can't control their staff - lack of training new staff members properly - wrong people get promoted and protected - the way some managers speak to their consultants is completely inappropriate and uncalled for. This also doesn't get looked into at all - Saturdays working in Australia were hell. We were understaffed hugely and are slammed from the second we log in to the second we leave everyday with calls and chats sitting in a huge queue. Bringing this to the attention of the higher ups went nowhere - things promised in interviews were never delivered on and we were never advised why (again, NO CLEAR COMMUNICATION) - 0 accountability for underperforming staff - technology is awful and so glitchy - not paid any additional for weekends

Explore other reviews about Navan

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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