Believe the bad reviews! - Enterprise Customer Success Manager Navan Employee Review

1.0
Sep 24, 2024
Recommend
CEO approval
Business Outlook

Pros

- Nice offices. - Good vision behind product - Rewards etc are great innovations. - Business has potential to do very well if core issues are resolved. - Fast progression IF you are one of the favourites. - Great enablement team. - Potential to travel.

Cons

- Whilst pay seems good at first, you are unlikely to receive full OTE due to nature of compensation package (relying on clients travelling - if they have a travel ban, you get no bonus). - No work life balance, with employees rewarded for working long hours. - No appetite to change culture - tonne of resignations and nothing has changed. - Very tactical role, not a strategic success role. Vast majority of time spent dealing with support or product escalations. - Management dealing with constant escalations resulting in poor support for career development. - Big culture of favouritism. - Colleagues scared to take time off due to volume of work you come back to. - Multiple people on sick leave managed out the business. - High performers asked to write positive Glassdoor reviews to cancel out the negative (more accurate) ones. - Employees produce fraudulent online reviews of the product (e.g. Trust Pilot). - Management decisions handed down to employees with little change management or consideration on how it will impact employees or customers. - Very poor retirement benefits globally.

Explore other reviews about Navan

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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