Toxic work environment - Business Travel Consultant II Navan Employee Review

3.0
Apr 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Training it self was great. Lots of support.

Cons

Information hard to find. Instead of email or bulletins, have to search in Slack channels. Support is low/minimal, takes quite a long time. Agents cannot advocate for themselves, no internal QA. Goals changed. Bonus metrics changed often.

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3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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