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Navy Federal Credit Union

Engaged Employer

I loved working here, but the way I was let go was an absolute nightmare. - Delinquency Control Counselor IV Navy Federal Credit Union Employee Review

1.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

They have amazing benefits, make sure that you take full advantage of these while you are here with them. You will build amazing relationships in the workplace with other people and get to know different people.

Cons

Make sure that you stick to the whole work life is separate from personal life balance. Because in the lending Department a lot of people don't do that. I was very good about maintaining professionalism both inside and outside of the workplace. Also if you're really good at your job good luck if you want to get moved somewhere else, they are making it extremely difficult to get interviews anywhere else. I put in several for the same position and I still could not get an interview for the Department that I wanted to be in, and it was a department that I could not shadow. I put in so many different ones shadowed so many different departments and I still could not get my foot in the door for an interview to get out of lending. They do not give you equal opportunity here. It is purely based upon favoritism and friendship, as well as personality. They do not base it upon experience or how well you do your job. That's how it works here. If you work on the phones make sure you mute yourself or unplug if you get frustrated, because if you even call a member a very small name that is not nice, that is not derogatory while not on a call you will be in trouble for it. They are very quick to let people go there now for some reason, and that's what they did with me but I was not let go for anything that was work related. Collections is turning into an absolute nightmare, there's so many changes and the systems are slow, and we're not listened to half of the time. They hear us but they don't do anything about it. Meeting after meeting we are getting reprimanded for things that are out of our control half of the time. And the different departments within lending do not communicate with each other very well between management. Also HR is not your friend and they will absolutely try to destroy you and get rid of you so quick if you make one simple mistake. Also lately Navy Federal has definitely preferred to hire people outside of the workplace instead of promoting from within, especially for bigger positions. And they hire a lot of contractors causing a lot of us that really want to move out of our position to be stuck where we are.

Explore other reviews about Navy Federal Credit Union

5.0
May 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and collaborative culture

Cons

Hybrid work schedule now where you have to come in 3x a week.

1
avatar
Navy Federal Credit Union Response
2mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

In my tenure I had wonderful people I met who had a great impact on my life.

Cons

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.

4
avatar
Navy Federal Credit Union Response
4d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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