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Navy Federal Credit Union

Engaged Employer

Work life balance is a joke - MSR II Navy Federal Credit Union Employee Review

1.0
Oct 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The heath benefits- 401k- pension- etc are a pro but things are shaking up quickly since the start of the year and many negative changes are being put into effect.

Cons

These changes impact employees ability to qualify for certain things like PIP (partners in performance), which is a bonus you get yearly. It’s true NFCU has not once taken it away but they have enacted multiple new changes to how your performance is perceived to make it impossible to now qualify for one and you have to work harder only to be told that you don’t qualify because of some arbitrary KPI. So it’s a double edged sword. You work your butt off for them and they don’t need to pay anything out to you in the end. The business will still thrive because they are still getting excellent service promoting and upselling from us, they still make the money but they don’t need to pay out any of it to us. We see none of the benefits. Circling back to the headline. Work life balance is a joke. “Business Needs” is constantly thrown around to deny helping employees with their scheduling needs. There have been many voice of the employee surveys where employees voiced their concerns and their response was to re affirm the employees use their sick time and vacation time when needed. Verse offering some schedule change options. Essentially saying “your voice doesn’t matter, we are not willing to help you, get in line or leave.” But of course worded in very business professional terms to also make it seem like they care without offering any real solutions. And of course they throw around the term “business needs” like it’s candy. They hide behind it as a way to decline anything and everything they don’t want to do. The schedules being offered are NOT manageable by anyone who may be a parent or have responsibilities outside of work and cannot devote 100% of themselves to the company but again they throw around “business needs” to fly under the radar as an “equal opportunity employer” so they don’t get in trouble for signaling out parents or a certain minority. Don’t get me wrong they will still hire you. But they will make it impossible for you to balance work and life unless you take FLMA which is unpaid time and not typically an option for most people and they know that so it’s just another protection set up for them as a company. The new CEO is enacting changes that I have only seen don’t at corporate banks who are crooks that keep all the money at the top, placate their employees and take government hand outs. It makes me so disappointed and sad to see. I used to be so proud of NFCU and the way they took pride in themselves and their employees. The meticulous business decisions they made were very impressive in the past. Now you can clearly see what their main concern is. They will be loosing a lot of their employees but that is all apart of the plan seeing as if they loose their full time and part time employees they can hire more contractors for a fraction of the cost and not have to pay out the same benefits. It’s deceitful business practices. What they are going to realize sooner rather than later is the savings is not worth the cost to their business, members and reputation.

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Navy Federal Credit Union Response
9mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
May 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and collaborative culture

Cons

Hybrid work schedule now where you have to come in 3x a week.

1
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Navy Federal Credit Union Response
2mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

In my tenure I had wonderful people I met who had a great impact on my life.

Cons

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.

4
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Navy Federal Credit Union Response
3d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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