Pros
Good health insurance, matching 401k
Cons
During recruiting process, I was told by the recruiter and a hiring manager in the Contact Center that the average time employees stay in the Contact Center was one year and two months. After being hired, my supervisor and the VIPof the Contact Center also reaffirmed this during meetings and Town Hall events. Then something drastic changed and now almost impossible to ever get transferred out of the Contact Center. They said, after being in the Contact Center for that length of time, employees are then encouraged to pursue their career goals and are readily recruited by other departments. This could not be further from the truth. We are tethered to small desks in a cube farm with angry, belligerent members calling in back-to-back calls. Managers are stats-driven and no level of work effort is good enough for them - they just set higher expectations. Terrifying for me to have been lured and conned into accepting this job because I have much higher level of work experience and licenses within the financial industry, which means nothing to anyone on any level at Navy Federal. I was lead to believe career path would be an easy process but, in reality, is hopeless and impossible. Over 950 employees are Member Services Representatives and it is nearly impossible to ever get out of the Contact Center. Resembles a sweat shop but in a Call Center environment. They just implemented changes that allow employees to go to the bathroom other than when all breaks are pre-scheduled, however, by not taking a break when scheduled, it ruins adherence stats on how closely the employee stayed on schedule fenvironment. Quality control is like death by 1,000 cuts. They never find positive things to say - they always criticize. A deplorable oppressive, suppressive and depressing environment.
