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Navy Federal Credit Union

Engaged Employer

Grass isn’t always greener - Mortgage Loan Processor Navy Federal Credit Union Employee Review

2.0
Oct 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Free Gym. Nice Cafeteria. Good 401k match.

Cons

Think carefully and do your research before leaving another job. If it seems too good to be true, it just might be... If you start working through a contractor, you will start with good Pay (though it will disappear if you need to pay for benefits). Everyone’s goal is that you make it through the first 6-12 months of extreme stress and the ‘hazing’ period as a contractor, as you feel like an outsider, then if you are “lucky” you get to go “perm”. That’s when they hit you with the pay cut. Yep that’s right! They drop your pay. So you will leave work Friday making one amount, then show up on Monday doing the same job for less money. That’s if you make it through the childish ostracizing. There is a definite disconnect between Navy Federal employees and Aerotek employees. Many of Navy Federal employees definitely seem to have a chip on their shoulder and it can make you feel like an outcast second class citizen if you let it. Everybody proudly and openly states “If you wanna become perm, it’s about who you know, not what you know”. It seems like they are so anxious to grow, that they rush to promote supervisors, but they seem to promote the loudest in the group rather than the most competent for the job. Unfortunately the power is often mishandled and misused. This creates a revolving door of employee turnover at a rate of which I have never seen. Very unfortunate. It could be a great place to work if handled differently.

Explore other reviews about Navy Federal Credit Union

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
2w
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

In my tenure I had wonderful people I met who had a great impact on my life.

Cons

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.

4
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Navy Federal Credit Union Response
1w
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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