Pros
Working from home, yearly bonus.
Cons
I worked here for 4 years and was continuously led to believe advancement was “right around the corner.” Except, it never was. I had 12 supervisors in my time there and though they claim they have your best interests in mind during each transition, it’s simply not true. You have to start from the bottom each and every time to prove yourself. I had 4 exceeds expectations competency ratings (given yearly) as well as 2 back to back Sustained Superior Performance awards, all while mentoring multiple teams and stepping in to work overtime upon request - all to never even be granted interviews for available positions. Meanwhile I watched my peers, many of which younger and less qualified, get promoted over me time and time again. In 2020 I did not have a single holiday off though I never signed up to work a single one. In other words, if you have certain phone skills that they do not have enough of (Advanced Account Services) you will almost always be guaranteed to work. Talk about work life balance, right? Supervisors are like professional cheerleaders. Many times they have no idea what is going on and are just forced to give the half-thought information they’ve been given by upper management. Most of the time it’s a ready, fire, aim approach. There are daily changes which you are given no time to actually comprehend, but reprimanded in the event you make a mistake. In my four years there I think I actually had time to read 10% of the emails I received. It’s just a constant grind of endless phone calls for 8 hours a day. Oh, and if a phone call takes you over your break or meal time? That counts against you. I often referred to my phone as a baby monitor because that’s what it feels like. Every aspect of your day is measured as a data point and everything is micro-managed. I have worked many places in my life but this was by far the biggest bait and switch I have ever witnessed. They preach that they care about their employees, but they have fished the talent pool dry in Escambia County. You’re just another butt in the seat. The only thing they REALLY care about is hanging that 100 best places to work sign out on the front lawn of campus. My experience is one that is, unfortunately, shared by many. Since quitting NFCU, I have regained a sense of being. Working there was one of the worst periods of time in my entire life and I have never felt more mentally strained. I would not wish working here on my worst enemy.
