Pros
Navy Federal offers GREAT benefits and compensation. You start off with a decent salary for the area and are guaranteed a cost of living raise every year on top of any raises or promotions you earned. The health insurance benefits are incomparable. They even offer tuition assistance, discounts with numerous companies including car rentals. There is plenty of room to move up and get promoted and you're eligible at the 6 month mark. The training program is fantastic. I did not feel like I was unprepared when I went on the phones. If you have a good supervisor they will work with you to get your stats where they need to be in order to get promoted. You have weekly meetings to keep everyone on the same page and monthly one-on-one meetings with your supervisor to go over how you're doing.
Cons
The push to be promoted makes everyone a little cut throat. It's hard to tell who your friends are and who's just trying to get on your good side so they can sabotage you. They promote being tattle tales and ratting out your co-workers to management, which many do in an effort to put themselves in a good light. Management is not consistent and neither are punishments for rule breaking. The company has taken it's focus off member service and are spending more time focusing on how to get more members, even if that means stressed out employees. The board of directors made bad decisions on the redesign of the website, launching it before it was ready, migrating users before major problems were solved, and not hiring anyone extra for Electronic Services though the call volume increased by at least 300%. Instead they recruited employees from other depts to pick up SOME skills to help with volume which led to more transfers higher wait times in other dept. The most frustrating thing is the lack of work/life balance that was promised. They are always needing people to work overtime. They are always needing people to work holidays. It's almost impossible to get time off, even for doctor's appt. I hadn't taken a vacation in over a year and worked every holiday AND overtime, but still got denied for the 4 days off I asked for 3 months ahead of time.
