Pros
Benefits are excellent. Your leave accrues at a higher rate after you have been on staff for 3 years. The salaries are competitive, and the buildings in Pensacola feature state of the art amenities. Many of the jobs are on the phones, but there are quite a few opportunities to move to supervisory positions and other functional teams.
Cons
It's a big company, which is good and bad. Good because it is secure in tough financial times, and bad because you feel like you are just a cog in the machine. Some areas foster creativity and out-of-the-box thinking more than others. I am fortunate enough to be in a good department. Sometimes management can do a little too-much handholding, which can hold back the abilities of the lower level employees.