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Navy Federal Credit Union

Engaged Employer

Terrible mid to low managment - Inside Sales Department Navy Federal Credit Union Employee Review

2.0
Jun 27, 2015
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty much the only good thing about Navy Federal if you have a terrible manager. My teammates where great and easy to work with. If you're at the point in your career where you want to settle down and have no intentions to grow this is a great place. The yearly bonus is great. Many people stay only because that bonus. Its the happiest month when its Partners In Performance (PIP) month. It will also be a great place if you love politics and red tape to get anything done. If you think you will be a successful character in the Game of Thrones this place will be the fast track to Sr Management. Company is very stable and your job is secure. It takes a act of congress to fire anyone. 90% of the work is done by 10% of the people that work here. Great place if you can be apart of the 90% that does 10% of the work. There is a great gym that you can workout during your work hours. The cafeteria also is a great place to spend most of your work hours. If you can't find your managers they probably are taking their 4th break down there. If you're not feeling well just go down and see the nurse. Life is good.

Cons

Navy Federal loves to put out fires rather then prevent them all together. There are more band aids and duct tape then getting things right the first place. There are racist managers and HR knows about them but won't do anything. Case of sexual assault but who cares when you have all that member money you can just pay the employee off. Nothing get done because the mid to low managers have huge egos. They don't trust anyone to do what the company pays them to do. If you don't drink the Kool Aid management will find a way to make your life miserable. HR is not your friend. They are only there to protect the company and its image. God forbid you use your brain and think for yourself. No such thing as innovation because people like the lazy pace. Managers will get scared you are out for their jobs if you start being creative about making the company better. Navy Federal treats its employees like numbers and that's it. There are so many talent people here but egos get in the way of success. Managers in my group fought with other business units hence another reason nothing got done. If you want something done tell your manager the opposite of what you think should be done. Managers love taking credit for ideas so they will put their own spin to your idea and take the credit. When crap hits the floor it wasn't their spin that caused the issues. Some groups promote job security by not sharing information to other teams. They know someone else on other team can do their job better. ITIL training is something the company is promoting its employees get. Unfortunately ITIL is not something they want you to have NOT for the sake of the direction of the company. It opposes what ITIL is saying a company should do. Managers expect employees to get certifications not for their career growth but to say to others they have someone with that cert. Come early to work because there is never any parking too. If you have a micro manger you will get your yearly bonus taken away. Obstacle are always put in front of you because management loves to see you fail. They ask you to build a bridge with toothpicks. I could keep going on but whats the point right...

Explore other reviews about Navy Federal Credit Union

5.0
May 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and collaborative culture

Cons

Hybrid work schedule now where you have to come in 3x a week.

1
avatar
Navy Federal Credit Union Response
2mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

In my tenure I had wonderful people I met who had a great impact on my life.

Cons

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.

4
avatar
Navy Federal Credit Union Response
4d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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