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Navy Federal Credit Union

Engaged Employer

Do Not Do It - Senior IT Service Desk Analyst Navy Federal Credit Union Employee Review

2.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, Bonus, Food, work Out rooms

Cons

If you aren’t military you probably won’t get anywhere. I am so that worked in my favor. I am not proud of it as a bypass tool. I like to earn my way. I am a proud man, but if it doesn’t bother you then that is your in. If you don’t know someone to network you, you won’t go anywhere even if you are experienced and educated. Completely inexperienced individuals get promoted as technical engineers each year through a one year program. Great for them, bad for the company and members and their money. It’s scary when you research these candidates. The majority of the annual bonuses go to the highest level managers doing the least amount of work. I get a large bonus, but a fraction of what my managers receive. Who does the majority of the work? They take my reports to their meetings as their own. Technical departments managed by people without any technical knowledge. Don’t take your advanced degree to NF unless you like frustration.

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Navy Federal Credit Union Response
3y
Thank you for taking the time to share your feedback.

Explore other reviews about Navy Federal Credit Union

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
23h
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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