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      Navy Federal Credit Union

      Engaged Employer

      Navy Federal Credit Union reviews

      Burnout and turnover is typical in the call center - MSR IV Navy Federal Credit Union Employee Review

      2.0
      May 23, 2024
      Msr iv
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay and benefits. Campus is nice with quality lunch food and plenty of coolers with snacks and drinks. Flexibility to work on site and at home is convenient.

      Cons

      A lot of people on the phones burn out quickly. When I went for orientation there were about 30 people in my group. There are 3 of us left. The system they use to track your adherence and other metrics micromanages you so your boss doesn't have to. At least until your metrics fall too low. Consistently missing metrics can lead to termination. It's hard to request time off unless you do it at least a couple months in advance. It's difficult to get off weekends. You're required to work either Sunday or Saturday, and then get a random weekday off. It's inconsistent, and your start time varies by up to an hour. For example: Let's say today your shift starts at 7am. Tomorrow it might be 6am. The next day it might be 6:15am.

      avatar
      Navy Federal Credit Union Response
      2y
      Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

      Explore other reviews about Navy Federal Credit Union

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits and work culture

      Cons

      None that I can think of at the moment

      avatar
      Navy Federal Credit Union Response
      22h
      Thank you for your input. We strive to listen and truly understand our team members’ needs and values, allowing us to deliver benefits, programs and perks that mean the most to them!
      2.0
      Jun 16, 2026
      Mortgage loan processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay can be decent at times Met some great people

      Cons

      Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

      3
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