Pros
Navy federal has good health benefits. A couple of the managers are nice. They have a 24 hour gym.
Cons
The work life balance is not great. Even though the schedules are set, because of the unreasonable expectations set by upper management, it is not a job you can mentally " leave at work." The parking situation is atrocious. How can you schedule employees to work and expect them to be on time and then not have available parking for them? Also the training system needs to be revamped. Skimping on training and then having trainers who do not know what they are teaching is counter productive, especially since these are people who will be working directly with members personal bank accounts. Lowering the training time and standards in an effort to get more representatives trained and on the phones faster, ruins the experience for everyone. It causes financial complications for the member and an increase in work for the tenured employees. There are too many avoidable mistakes made by undertrained reps. Lastly, the micromanagement by upper management ( people who have not actually been on the phones), is reprehensible, making random illogical policy changes and expecting higher productivity only leads to lower morale, and loss of profit.
