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Navy Federal Credit Union

Engaged Employer

Immediate Supervisors care, company is shady - Post Settlement Mortgage Loan Review Specialist Navy Federal Credit Union Employee Review

3.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid work. Family events. Decent pay for this area. Free coffee and Free Food Fridays. The Winchester Campus has an overall friendly feel, through all levels of personnel.

Cons

MANAGEMENT IS HORRIBLE AND CARES ABOUT NO ONE. The preach flexibility, however many departments won't allow you to change days you can be on campus. Upon learning though several internal anonymous surveys that the leadership beyond direct supervisors are horrible at consistency and communication, the mortgage department started having many meetings about changes we were not able to voice against. I have tried to work for them 3 times in 3 very different departments, and each time the same issues were had. They maintain a Very High churn rate for a solid reason. My department learned about secret meetings held on how to turn down all aside from 3 promotions that were promised to 14 people to save costs. When management learned we KNEW they planned to never promote, they offered meetings on how WE can be more promote-able in the future years. These meetings also included bullet point phrases to "change around using" so we didn't compare notes and find out.

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Navy Federal Credit Union Response
1y
We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.

Explore other reviews about Navy Federal Credit Union

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
1d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

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