Pros
- Benefits are great - Good performance throughout the year gets you a pay increase consistently - I personally learned a lot about finance from this job which helped me in my daily life - Base pay is low to start but it’s mostly a livable wage and can increase if you put in the work. - Hybrid Workplace. I am not hybrid by choice, it just works better for me to commute daily, but my coworkers are and I know many people like this. There have been steps to implement more days on campus being required for Hybrid workers however.
Cons
- Upward mobility is a joke. I’ve been here over 4 years and despite networking, submitting resumes, and playing the corporate social game with the limited time we get to do so, I’ve been trapped in the call center. Don’t bank on good metrics to be recognized, appreciated, or to get you anywhere. Mobility is further stunted by them not offering the trainings needed to begin moving you through the ranks or being highly selective in who they choose. - Even if you have sick days accrued and you call out and use them, you will be penalized. You will be passed over for promotions, for training opportunities, all for simply not giving enough heads up. You have to know 24 hours in advance that you will be sick/injured/having transportation issues. If you don’t tell your supervisor 24 hours in advance, it is an unexcused absence and they will remember that and consider that for at least 6 months. You can also get a coaching for this, which goes on your permanent record. So always remember to plan your illnesses around when is convenient for the company and management! -_- - You WILL burn out. Calls are always back to back to back unless you get a lucky day or it’s a major holiday. You get some good callers and some bad, but be prepared to be treated heinously by some and to be expected to maintain a sunshine and rainbows demeanor. You cannot hang up unless they directly insult you and directly swear at you and you have given them a warning to “pretty please stop or I’ll disconnect” instead of treating them the way you as a human being should be allowed to and ending the call when they start screaming. People get bold and cruel when they can’t see the person they are speaking to. It’s going to wear you down. That’s expected. Give yourself grace because the callers and your call reviews won’t. - You will have medical issues from this job. Back issues from their poorly designed office chairs, carpel tunnel from using a mouse and keyboard 8 hours a day, hearing loss from headset use where you cannot control the volume at all. - Schedules are posted two weeks in advance and unless you work in a department with set hours you can be sure that you will only rarely get full weekends.
