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Navy Federal Credit Union

Engaged Employer

Draining Job - MSR III Navy Federal Credit Union Employee Review

1.0
Aug 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was decent Bonus Incentives (When Cutler was still there)

Cons

Boy it was great during Cutlers time ran like a well oiled ship but when the pandemic hit and McDuffie took over it was DEI slammed down your throat with mandatory jabs or thrown out against your will if you refused. Be in queue non stop with 30 minute wait times. She was a disaster. Forcing the shot on people was where it went to far such a controversial mandate and made the place during her tenure a DEI circus with scores of people leaving. Being stuck on phones basically forever with nearly a zero percent chance of moving out into back office positions. I tried so many times to network and shadow had exceeds on every PAR and still nothing. Good luck and for NFCU to post canned responses saying that's not our culture... during mcduffie's time it was straight dumpster fire! I cannot speak for the new CEO. Good luck.

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Navy Federal Credit Union Response
10mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
May 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and collaborative culture

Cons

Hybrid work schedule now where you have to come in 3x a week.

1
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Navy Federal Credit Union Response
2mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

In my tenure I had wonderful people I met who had a great impact on my life.

Cons

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.

4
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Navy Federal Credit Union Response
4d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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