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Nebraska Furniture Mart

Is this your company?

Good job to have, just don’t drink the Kool-Aid - C S R (Customer Service Representative) II Nebraska Furniture Mart Employee Review

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Made lasting friendships Pay could be better, but it’s better than a lot of other places Insurance is a decent price

Cons

The CEO decided to “right size” the business and isn’t back filling CSR positions when people leave. This is causing a good number of the CSR’s unnecessary stress due to the ridiculously high call volume.

Explore other reviews about Nebraska Furniture Mart

5.0
Jan 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, good benefits and life long friendships.

Cons

None at this time but I'll update

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Nebraska Furniture Mart Response
6mo
We are glad you are part of the NFM Family! Chief Human Resources Office - Megan BB
4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

This position is not commission based, so it's very easy to do your job. Most days are the same, some days are very different and busy because of sales and weather (construction in the spring/summer).

Cons

This order writing system is ancient. Everything on this system is so manual, it may take you minimum 3-6 months to know how to correctly write an order from start to finish. I was a fast learner/know tech and learned in about 1-2 months. I still learn things to this day. Also the rules of when and how to order product, when to schedule them, what route to use will also take time to learn. You will also feel like you are doing a lot of work that you should be getting commission. That'll happen, but the salesperson should 95% of time be meeting with clients, 5% are the unplanned walk-ins.

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