Code of Values? Pfffffft. - Operations Neighborly® Employee Review

1.0
Jul 26, 2019
Recommend
CEO approval
Business Outlook

Pros

I had a full time job.

Cons

Too many chiefs, which then leads to too many layers of bureaucracy. You're given a project and then consistently micro-managed until it's not even your project anymore. And the code of values is a joke. It's merely an item on every meeting agenda, and $50 to memorize it is hysterical. It's only a franchise sales and advertising tactic. They're systematically dumbing down everything good in any of their brands for the sake of sameness and EBITA. EBITA, EBITA, EBITA. It doesn't matter what's good for the franchisees (although that's part of the COV), it only matters if it's good for them and PTN. PTN is supposedly how they vet and manage vendors, however, the 'rebate' the franchisees get is split with PTN. That means that in order to offer said rebate, the price has to go up. Franchisees aren't stupid. PTN is a profit center for Neighborly and that means they're profiting off the backs of their franchisees (aside from royalties). Nice, huh? Calling yourselves 'Employer of Choice' doesn't make it true. Neighborly tore apart our culture until we sat in our offices all day on video calls with people in the offices right next to us.

Explore other reviews about Neighborly®

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Learning new things, franchisees and a great place to learn and be creative Salary was good

Cons

Managing time and travel No time, PTO and vacation time

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Neighborly® Response
1w
Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed the learning opportunities, the chance to be creative, and found Neighborly to be a place where you could grow professionally. We also appreciate your honest feedback regarding time management, travel, and work-life balance. While Neighborly does offer PTO and vacation benefits to eligible associates, we understand that individual experiences with workload and scheduling can vary. Feedback like yours helps us continue evaluating how we can better support our teams and encourage a healthy balance between work responsibilities and time away from work. Thank you for being a part of the Neighborhood, and we wish you all the best in your future endeavors!
5.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pace is fast, but the teams are competent enough to keep up with it. You're moving quickly alongside smart people, not scrambling to keep things together. Leadership is excellent and clearly sets the tone for how the broader organization operates. The culture stands out. People are kind and engaged in a way that feels real, not performative. The brands in the portfolio are strong, which makes the work easy to get behind. Comp is competitive and the operational infrastructure is already there. For anyone who wants to move fast and actually get things done, it's a great environment.

Cons

As with any growing company, some systems are still being built out and aren't fully functional yet. There are many on the team who are relatively new, and the pace is fast, so there's an element of building the plane while flying it. However, this is an opportunity to have ownership and accountability for growth.

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Neighborly® Response
1mo
Thank you for sharing your experience. We're glad to hear that you've found Neighborly to be a fast-paced, collaborative environment with strong leadership, supportive teams, and a culture that feels authentic. It's rewarding to know that our people and brands make the work meaningful and engaging. We also appreciate your thoughtful feedback about the challenges that can come with growth. As we continue to evolve, we're actively working to enhance our systems and processes while maintaining the agility that helps us move forward. Growth often brings opportunities to build, improve, and take ownership, and we're grateful for associates who help drive that progress. Thank you again for your feedback and for being part of the Neighborhood!
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