Do your homework.... - Marketing Neighborly® Employee Review

1.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Tip: Do your research, FULLY. They won't tell you a lot upfront in your interviews because of so called "company secrets" and they will try to sign you to an unusually long non-compete. Check your local laws and with an attorney before you sign anything. The big picture of the overall business is exciting however, they still operate like a small town Waco company. They are owned by one of the largest private equity companies in the world.

Cons

I would say low pay, poor benefits and you have to take off PTO when you are sick. When other companies are moving forward to help their employees have more of a work-life balance, you are still stuck with an outdated policy. Make sure you prepare to work some weekends which they don't tell you about in interviews. Also, make sure you ask in writing what your travel will be. I was told something completely different than what was required once I was brought on. One of the biggest things that shocked me was that there is no knowledge base for new hires. So to learn/figure out franchising and all of their 30 different systems and platforms, they tell you "here's the org chart, simply "just go figure it out" which is really inefficient when you have over 200 new hires doing the same thing. What I really found is that you do not do any real marketing here, you do spreadsheets & reports for the top all day everyday for no reason (with inaccurate/incomplete data mind you), you sit in a million TEAMS meetings so very little time to do any real meaningful work that moves the needle for franchise owners. To be honest, I wouldn't even call this a marketing gig, it's more of a franchise/corporate support role. Additionally, the left doesn't know what the right is doing and vice versa. There are way too many chefs in the kitchen at the top and it confuses the worker bees on the front lines that have to answer to franchise owners. Oh, and did I mention a lot of the franchise owners are not fans of the marketing department? You will spend a lot of time defending company decisions, the team and how the national budget is spent. There is zero trust from franchise owners in Neighborly from what I saw in my time here. I would run, not walk away from this company. There are better companies out there in my opinion who will treat you much better. They have hired over 200 people since the new year and that says a lot. Proceed with caution.

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Neighborly® Response
3y
Thank you for your honest review. We would like to talk to you about your concerns. Please reach out to people.services@nbly.com.

Explore other reviews about Neighborly®

5.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pace is fast, but the teams are competent enough to keep up with it. You're moving quickly alongside smart people, not scrambling to keep things together. Leadership is excellent and clearly sets the tone for how the broader organization operates. The culture stands out. People are kind and engaged in a way that feels real, not performative. The brands in the portfolio are strong, which makes the work easy to get behind. Comp is competitive and the operational infrastructure is already there. For anyone who wants to move fast and actually get things done, it's a great environment.

Cons

As with any growing company, some systems are still being built out and aren't fully functional yet. There are many on the team who are relatively new, and the pace is fast, so there's an element of building the plane while flying it. However, this is an opportunity to have ownership and accountability for growth.

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Neighborly® Response
1d
Thank you for sharing your experience. We're glad to hear that you've found Neighborly to be a fast-paced, collaborative environment with strong leadership, supportive teams, and a culture that feels authentic. It's rewarding to know that our people and brands make the work meaningful and engaging. We also appreciate your thoughtful feedback about the challenges that can come with growth. As we continue to evolve, we're actively working to enhance our systems and processes while maintaining the agility that helps us move forward. Growth often brings opportunities to build, improve, and take ownership, and we're grateful for associates who help drive that progress. Thank you again for your feedback and for being part of the Neighborhood!
5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture is one of the best.

Cons

No negatives to speak of.

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Neighborly® Response
1w
Thank you for taking the time to share your experience! We're thrilled to hear that you've found our culture to be one of the best and that your experience at Neighborly has been such a positive one. Creating an environment where associates feel supported, valued, and connected is something we work hard to foster every day. Thank you for being part of the Neighborhood!
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