It really does roll downhill - Customer Service Lead Neiman Marcus Employee Review

4.0
Dec 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, teamwork, break room in store, meet new friends, ability to be promoted (takes awhile), upper-level management (the ones who work in the offices) shows concern

Cons

No one takes the blame for their wrong, some managers do have favorites, customers can be a pain, long holiday hours, can get busy and hectic, lack of communication

Explore other reviews about Neiman Marcus

5.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

* If you have an amazing team and management the day goes by fast. * Commission. * Easy to rely on foot traffic to meet goals. * If you ask for growth, they set thing ups that align with what you want, you just need to ask.

Cons

* If its slow, its SLOW. * There can be drama, it just depends on the department you're in.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee discount and free samples

Cons

A toxic environment where sales are almost zero because vendors are pulling their product off the shelf because their bills aren’t getting paid. They’re in the middle of coming out of a bankruptcy , if a client does come in, we usually don’t have the product to sell them ,only lines who are partially thriving is fragrance ! The hours are terrible. You get off work at nine and you’re expected to be back at 9:30 AM.

See reviews by: Helpful|Rating|Date|All