The Good Days are Gone - Anonymous employee Neon One Employee Review

- As other reviews mention, Neon One was established in 2018 as an umbrella organization of sorts, bringing together different non-profit tech companies. The problem is that the investment firm, Blue Star Innovation Partners, that established Neon One only cares about making money through payment processing fees. Their key focus is establishing NeonPay, which is powered Payrix, a company also conveniently invested in by Blue Star. Once they make their money back (and then some) and force all the customers to use NeonPay permanently, they’ll probably just sell the company. Anything having to do with actual customer service or meaningful product enhancements has fallen completely to the wayside. - You know how companies naturally have good culture, where people like each other and management is decent to employees? Then that gets trampled when management realizes they can use the “culture” as a marketing ploy to hire new employees and then completely stops caring about their actual employees? Yeah, that’s exactly what happened here. The word “Culture” is used so much that it holds absolutely no meaning now and everyone is miserable. - Expect a lot of lip service about potential opportunities for career growth and salary increases with absolutely no follow through. Managers have no power to make any meaningful changes. Upper management doesn’t care at all about actual employee satisfaction or retention. - Expect a lot of pointless meetings where gaslighting is a central theme. Somehow, everything is simultaneously wonderful and the numbers are always “up and to the right”, but also terrible and should be much better. All meetings end with the ominous tone of “work harder or else….” Nevermind the fact that their financial projections were aspirational at best. You’re not crazy. It’s management, not you. The pandemic is the best thing that could have happened to them in terms of employee retention. There’s a permanent wistfulness in the office for the “good old days” that will never return.