No leadership - Manager Nespresso Employee Review

1.0
Jun 13, 2016
Recommend
CEO approval
Business Outlook

Pros

The coffee is very tasty. The location is a block away from Grand Central Station, so it is a commuter's dream.

Cons

I am sad to say that there is a lack of leadership at Nespresso US. Senior management (Mancom) has little respect for the organization. At the very highest levels, there is an entitled, pompous approach to interacting with people across the organization. Processes are confusing, cross functional cooperation is non-existent, and there is no shortage of people who enjoy causing others to fail miserably. Working in an accusatory environment gets old. Stay away from this disaster. I was shocked that this is a Nestle company.

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Nespresso Response
9y
Hello – Thank you for your input. I hear your point of view, but obviously totally disagree with it and I will explain why. Over the past 18 months, I have travelled with my Mancom team to multiple locations across the U.S. visiting our Boutiques, Trade and business partners. I have shaken many hands at different levels of the organization with the same respect. Based on a recent internal survey conducted by an external provider, results show that employees were positive about our communication channels (above 80%). Additionally, when employees are asked about ‘coffee chats’ that you mention, over 75% approve and ask even for more… As a leader, these sessions allow me not only to be transparent, but also inspire and motivate employees. I appreciate the fact that our company culture did not meet your expectations. I wish you all the best to find a position in an environment that will fit better with your profile and needs. Should you like to provide more specific information regarding your experience, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your comments, Guillaume Le Cunff President @ Nespresso USA

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5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3d
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

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