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Hello Colleague,
Thank you for your feedback. We appreciate the positives of working at Nespresso that you described. We are happy to provide our employees with a market-competitive Total Rewards package, which includes base salary. Also, it is great to know you enjoy working with your colleagues.
Regarding the cons you outlined, it is unfortunate to hear you are not satisfied with some elements of your experience. We assure you that our people are top priority for us, and it is important that we foster a positive working environment by ensuring our employees' safety and well-being. It is disappointing to read you had some challenging customers. We invest a lot in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. In addition to this, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company.
We advise you reach out to your Line Manager, HR, or Management team to discuss your concerns and find the best possible solution.
Wishing you continued success at Nespresso.
Thank you,
Guillaume Le Cunff, CEO