Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 183 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 128 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 66 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "no work life balance concidered" ((in 48 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

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Nespresso reviews

Good company ,poor communication - Assistant Boutique Manager Nespresso Employee Review

3.0

Mar 21, 2022

Assistant boutique manager

Recommend

CEO approval

Business Outlook

Pros

Training opportunities for leadership and development Free coffee and machine Cycle to work scheme Good Pension (must be in the company for four years to claim) Perfect as a part time role or for a student. Good starting salary for sales assistants and good bonus.

Cons

Poor middle management Poor structure to management layout Assistant managers are basically managers of their stores Multi site managers are basically Area managers. Area manager is an unused role. More training should be provided to managers to help them grow and deal better with people. High staff turnover rate in management and supervisors. Salary above sales assistant is not realistic. Lack of progression above Senior coffee specialist. Pop up stores are unsafe and QSHE compliant

Nespresso Response

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the many positives of working for Nespresso. We are proud to offer our employees a market-competitive Total Rewards package and it is great to hear you recognized many development opportunities in terms of leadership and careers for students. Ensuring a great employee experience is a top priority for our company. We are demanding and striving for excellence, that is why we invest a lot in the learning and development to grow together. We want every employee to find their right fit within our company. Our business is evolving and we appreciate our teams' collaborative efforts to deliver the best experience to our customers. Regarding the cons you described, we would like to hear more from you and we will make sure to pass your concerns to the respective team. Please feel free to reach out to your former Line Manager, Management Team, or HRBP. We wish you much success with your new endeavors. Best regards, Guillaume Le Cunff, CEO

Explore other reviews about Nespresso

5.0

Jun 5, 2026

Senior coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

Nespresso Response

1mo

Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.

3.0

Jun 25, 2026

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

Nespresso Response

Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We will take your feedback into consideration as we continue to enhance our workplace and support a positive employee experience. We wish you all the best in your future endeavors. Thank you.

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Good company ,poor communication - Assistant Boutique Manager Nespresso Employee Review

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