Nespresso just like coffee leaves a bitter taste in your mouth but can be fixed with a little cream and sugar. - Boutique Coffee Specialist Nespresso Employee Review

3.0
Jun 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Free coffee. Pay is weekly. Learned more about coffee.

Cons

Customers can be rude and entitled. Pay is just ok. Nessoft is a joke. The system Nespresso uses so we can sell you coffee always crashes or is really really really really really really slow. Constantly causes a lot of headaches for not only the employees but the consumer as well. Coffee stock! Always out of something or it’s discontinued and customers gets mad! Some machines are cheaply made like the vertuo next which always gets returned.

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Nespresso Response
3y
Dear Coffee Specialist, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package with excellent perks, like free coffee and machines. As you articulated, coffee is the heart of our business, and we take its quality extremely seriously. I’m glad to hear in this role, you’ve been able to expand your coffee knowledge – there is so much to learn! To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system, Nessoft, as well as other backend Supply Chain systems to help ease the strain businesses like ours are facing on a macroeconomic scale when it comes to supply chain. As for Vertuo, our team has been laser focused on testing our machines to ensure they meet the highest standards. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

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5.0
Jun 5, 2026
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CEO approval
Business Outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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Nespresso Response
10h
Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We also take note of your comments regarding your overall experience in the role. We understand that customer-facing positions can come with unique challenges, and we continuously strive to support our teams and create an engaging and positive workplace. Your feedback is valuable as we continue to improve the employee experience. We wish you all the best in your future endeavors. Thank you.
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