Awful - Store Manager Nespresso Employee Review

1.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Quarterly bonuses, free machine, and free coffee

Cons

Poor upper management. Lots of nepotism and gossip.

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Nespresso Response
11y
Hello - Since I arrived early January, I have been on a Listening tour, visiting many boutiques across the US and meeting with hundreds of employees to get their thoughts and their perspective of the business. I find most employees to be very engaged and pleased with working at Nespresso USA. Since you are expressing an experience which is contrary to my view, I welcome you to share more feedback and concrete examples with us by contacting me directly or our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you for taking the time to express your view. Guillaume Le Cunff - President @ Nespresso USA

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5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
6d
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

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Nespresso Response
2d
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
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