Capsized Ship - swim out as fast as you can - Technical Support Manager NetApp Employee Review

Having left NetApp for its competitor, I can see how much the writing is on the walls at NetApp. Terrible middle and upper management with absolutely no commitment to customers unless cases are escalated to them and then they would haul at the TSE and manager and make them scapegoats. I have never worked in a place where "Who" the customer is based on their history of escalations is THE ONLY thing that was important to management. They totally ignored customers overseas and missed a big portion of sales overseas. I cannot believe what a filthy set of leaders they brought all from Nortel who knew nothing and cared less about people and customers. It was all about them.