Solid company; fast-paced - Service Desk Analyst Netrix Global Employee Review

4.0
Oct 10, 2022
Recommend
CEO approval
Business Outlook

Pros

I loved my time at Netrix. It's very fast-paced, and there was always something new for me to learn daily. Co-workers are friendly and respectful. I liked the onboarding schedule; I was given a clear game plan on Day 1, and I appreciated that they set expectations early on.

Cons

The salary was kind of eh, but that goes back to a mistake I made during the interview process. The person interviewing me tried to pull a fast one and, well, let's just say, they asked me a salary question that you really shouldn't ask during an interview. Looking back, I should have been more stern in defending my stance, but nevertheless, it was a learning experience. I think if they paid me better, I would have stayed at the company much longer than I did. Another con that I noticed is the software they use often did not work the way it was intended. Either that or the servers/websites that we use for our jobs would never load or would be down for maintenance.

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Netrix Global Response
3y
Thank you so much for taking the time to provide a review to let us know how much you enjoyed your time here. We are always trying to improve our processes, tools, and resources so we will take your feedback very seriously.

Explore other reviews about Netrix Global

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Management helps where they can and the employees are help ful

Cons

Other than the removal of unlimited PTO none

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunities to learn about multiple types of clients and systems, and multiple opportunities for advancement

Cons

little to no training for certain people when transitioning to different roles (but full assisted training for others) - upper leadership runs as a "boys club" and dismisses concerns about employees/processes - service desk holds on to employees even when clients repeatedly complain about them and even after re-training they don't perform to expectation - constantly asked to work over time to make up for being understaffed

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